Gaming on Hagzi isn't just about winning — it's about entertainment. We want you to play happily and stay well. That's why responsible gaming sits at the heart of everything we do.
As a trusted gaming platform, Hagzi's role goes beyond entertainment. We recognize that online gaming can have a negative impact on some people's lives. Casino and betting addiction is a real problem — one that can cause serious harm to individuals and families.
That is why, from day one, responsible gaming has been a core principle at Hagzi. We use technology to give users the power to set their own limits — and when a problem is identified, we step in to help right away.
Responsible gaming on Hagzi means playing within your budget, setting time limits, keeping a clear head after a loss, and not making gaming your sole source of meaning. Remember — gaming on Hagzi is for entertainment, not a reliable source of income.
Hagzi's responsible gaming team is here for you 24/7, every day of the week. If you have any concerns or doubts, reach out to us — no hesitation needed.
We give you the tools to take control of your own gaming. These tools are completely free and can be activated at any time.
Set your own daily, weekly, or monthly deposit limit. Once the limit is reached, Hagzi will not accept any further deposits.
Your session will automatically end once you have lost a set amount. This is the most effective way to avoid chasing losses.
Set a daily time limit for your gaming sessions. Once the limit is reached, Hagzi will send you a reminder and prompt you to end the session.
Pop-up messages will appear at set intervals showing how long you have been playing and how much you have spent — keeping you informed and aware.
Temporarily suspend your account for 1 day, 7 days, or 30 days. During this period, deposits and gaming will not be available.
Close your account for 6 months, 1 year, or permanently. During Self-Exclusion, you will not receive any marketing communications from Hagzi.
Spotting a problem early makes it easier to address. Read through the signs below carefully.
Repeatedly placing larger bets in an attempt to recover losses
Gambling with borrowed money or dipping into savings
Hiding your gaming from family or lying about it
Feeling restless, irritable, or low when you're not gaming
Gaming is affecting your work, studies, or relationships
Frequently spending more than your set budget
Finding it hard to spend time away from gaming
Regularly playing longer than you planned
Gaming thoughts are cutting into your sleep
Loved ones have expressed concern about your gaming
Age verification is required before any financial transaction on Hagzi. Users under 18 cannot create or use an account under any circumstances.
Hagzi's AI system detects unusual gaming patterns. If unusually large bets or excessive session times are detected, the system will alert you.
Hagzi's responsible gaming team includes trained counsellors. If something feels wrong, start a live chat with us — completely confidential.
Once self-exclusion is activated, it cannot be undone before the set period expires. It protects you through the system itself, not willpower alone.
Your account dashboard shows exactly how much time and how much money (BDT) you have spent on gaming each month. Stay informed and stay in control.
Hagzi never sends pressure-driven messages like "win back your losses" or "come back now." We will never push you to return.
Read through the questions below. If you answer "Yes" to more than 3, please reach out to the Hagzi support team.
Do you wake up thinking about gaming?
Do you find it difficult to stop gaming?
Are your loved ones worried about your gaming?
Do you feel angry or depressed after a loss?
Do you often bet more than your budget allows?
Is gaming affecting your work or relationships?
Are you placing more bets to try to recover lost money?
After logging in, click the profile icon at the top right, then select "Settings".
Click the "Responsible Gaming" tab in the left menu.
Deposit limits, session limits, cooling-off, or self-exclusion — choose what works best for you.
Cooling-off periods range from 1 day to 6 months; self-exclusion from 6 months to permanent.
A confirmation message will be sent. Activation is immediate. Self-exclusion cannot be reversed before the selected period ends.
If you have trouble with your settings, contact Hagzi live chat support — we will take care of it right away.
Hagzi is strictly for users aged 18 and above. We take the protection of minors seriously. If children or teenagers in your household have access to your device, please take the following steps:
Age verification is mandatory at registration
Age re-confirmed via KYC before withdrawal
Verification requests are sent for suspicious accounts
Automated system detects underage behaviour
Immediate account closure for child protection violations