At Hagzi, your personal data is our most valued asset. This Privacy Policy clearly sets out what information we collect, how it is used, and how it is kept secure.
This Privacy Policy covers how personal data is handled for users of the Hagzi platform — including the website and mobile app. By using Hagzi, you agree to this Privacy Policy.
We understand how valuable your personal data is. That's why Hagzi has operated on a privacy-first principle from day one. We collect only what is necessary, and we are always transparent about why each piece of information is used.
Hagzi's Privacy Policy is built in compliance with international data protection standards and is regularly updated.
Hagzi collects several categories of information. The reason each category is needed is explained below:
Purpose: Age verification, KYC compliance, and fraud prevention.
Purpose: Account communications, notifications, and security alerts.
Purpose: Payment processing and financial reporting.
Purpose: Security monitoring and fraud detection.
Hagzi collects information from three main sources:
Hagzi uses your information for the following specific purposes:
| Purpose | Types of Data Used | Legal Basis |
|---|---|---|
| Account Management | Identity, Contact Details | Contractual Requirement |
| KYC & Age Verification | Identity, ID Documents | Legal Obligations |
| Payment Processing | Financial Information | Contractual Requirement |
| Fraud Prevention | Technical, Financial | Legitimate Interest |
| Customer Support | Contact Details, Gaming History | Contractual Requirement |
| Service Improvement | Usage Patterns (Anonymous) | Legitimate Interest |
| Promotions (with consent) | Contact Details, Preferences | Consent |
Hagzi never sells your personal information. However, data may be shared with trusted third parties in specific circumstances:
Hagzi uses cookies — small data files stored in your browser. They help enhance your experience and keep the platform secure.
Hagzi applies industry-leading technical and administrative measures to protect your data:
However, no method of transmission over the internet is 100% secure. In the event of a data breach, Hagzi will notify affected users within the legally required timeframe.
Hagzi does not retain your data longer than necessary. Retention periods are defined by data type:
As a Hagzi user, you have the following rights regarding your personal data:
Hagzi is strictly off-limits to anyone under 18. We do not knowingly collect data from minors. If we become aware that a minor has created an account, that account will be immediately closed and all associated data deleted.
If you believe your child is using Hagzi, please contact our support team immediately.
Hagzi's platform may have integrations with game providers. These third parties have their own privacy policies, and Hagzi is not responsible for their data practices. We recommend reading the privacy policy of any third-party service before using it.
Hagzi may update this Privacy Policy at any time. Members will be notified of significant changes by email or in-app notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any questions regarding our Privacy Policy, please reach out to Hagzi via live chat support. Our dedicated privacy team is always ready to assist you.
As a Hagzi user, you have several important rights regarding your personal data.
You can request to know what information Hagzi holds about you at any time. We will respond within 30 days of your request.
You can correct any inaccurate information at any time — either through your Account Settings or by contacting our support team.
Upon account closure, you may request secure deletion of your data once the applicable legal retention period has expired.
In certain circumstances, you may request that we limit the processing of your data — this is particularly relevant while an investigation is ongoing.
You may request an export of your data in a structured digital format.
You can opt out of promotional emails or notifications at any time.
To exercise any of these rights, contact us via Hagzi support chat.
All data between your device and Hagzi's servers is encrypted with 256-bit SSL/TLS. No one can intercept or read your data in transit.
User data analyzed to improve the platform is fully anonymized — no personal identifiers are ever included.
Enabling Two-Factor Authentication (2FA) makes unauthorized access to your account virtually impossible.
A record is kept of every login and significant change made to your account. You will be notified immediately if anything unusual is detected.
Our AI-powered system monitors suspicious activity 24/7 and takes immediate action when needed.
Hagzi's systems are regularly audited by independent security experts. Any vulnerabilities identified are addressed promptly.