Hagzi FAQ — All your questions answered, right here

No, each person may only hold one Hagzi account. Creating multiple accounts using the same mobile number, email address, or device is strictly prohibited. If detected, all associated accounts will be permanently closed.

KYC (Know Your Customer) is the identity verification process. On Hagzi, you are required to submit a photo of your national ID or passport before your first withdrawal. This is essential for account security and fraud prevention.

On the login page, click "Forgot Password?". An OTP will be sent to your registered mobile number or email. Verify the OTP and set a new password. The entire process takes less than 3 minutes.

You must be at least 18 years old to register on Hagzi. During registration, you confirm that you are of legal age. Your age is verified again during the KYC process.

If your account is suspended, contact Hagzi live chat support. Ask for the reason and provide any required information. Most suspensions are related to KYC verification or a security review.

Withdrawals on Hagzi are typically processed within 15 minutes to 24 hours. Completing your KYC verification speeds up the process. Bank transfers may occasionally take 1–2 business days.

Please wait 15–30 minutes first. If the issue persists, contact Hagzi via live chat with your transaction ID or a screenshot. We will verify and resolve the problem promptly.

The minimum withdrawal amount on Hagzi is BDT 300. The maximum limit varies depending on your account's VIP tier and verification status. Check your account dashboard or contact the support team for details.

Hagzi does not charge any deposit or withdrawal fees. However, your payment provider (mobile banking or bank) may apply their own transaction fees.

If your withdrawal request is still in "Pending" status, cancellation may be possible. Check your withdrawal history in your account. Once processing has begun, it can no longer be cancelled. Contact support as soon as possible.

No, bonus balance cannot be withdrawn directly. You must first meet the applicable Wagering Requirement or rollover condition. Once fulfilled, the bonus converts to real balance and becomes available for withdrawal.

A Wagering Requirement (rollover condition) is the number of times you must bet the bonus amount before withdrawing it. Example: a 20x Wagering Requirement on a BDT 100 bonus means you must place a total of BDT 2,000 in bets before the bonus can be withdrawn.

Share your unique referral code. When a friend registers and makes their first deposit, you will receive a referral bonus. You can find your referral code in the "Referral" section of your account dashboard.

Hagzi returns a portion of your losing bets as cashback on specific days or weeks. Cashback is typically credited to your bonus balance and is subject to certain Wagering requirements.

Yes, you can decline any bonus offer at your discretion. A "Continue without bonus" option is available at the time of deposit. Playing without a bonus means no wagering requirements to worry about.

You are automatically enrolled in the VIP program as soon as you register on Hagzi. Earn points as you play and advance through VIP tiers one step at a time. Each tier unlocks exclusive perks and rewards.

Yes, Hagzi is fully optimized for mobile. Download the Hagzi app on Android or iOS and enjoy your games from anywhere. You can also play directly in your mobile browser.

Yes, all games on Hagzi are sourced from internationally licensed game providers. Every game runs on RNG (Random Number Generator) technology that is independently audited by third parties, ensuring completely fair outcomes.

If you get disconnected during a game on Hagzi, the result is saved on the server. Once you reconnect, you can continue from where you left off or view the outcome. Contact support if you experience any issues.

Hagzi's Download Visit the page to download the Android APK file or find iOS installation instructions. On Android, enable "Unknown Sources" and install the APK. On iOS, follow the instructions in the Safari browser.

Hagzi offers betting on over 30 sports including cricket, football, tennis, basketball, and badminton. Live betting is also available, letting you place bets while the action is ongoing.

Yes, most slots and table games on Hagzi can be played for free in demo mode. However, demo mode does not offer real winnings and withdrawals are not available. Registration and a deposit are required to play with real money.

Hagzi offers 24/7 live chat support. Click the chat button in the bottom-right corner of the website. Responses are typically within 1 minute. For email support, write to [email protected].

You can find the self-exclusion option under the "Responsible Gaming" section in your account settings. You can close your account for 6 months, 1 year, or permanently. Once activated, the exclusion cannot be reversed before the period ends. Learn more Responsible Gaming See the page for details.

Start by contacting us via live chat with full details. If you are not satisfied with the outcome, submit a formal complaint by email. Hagzi takes all complaints seriously and aims to respond within 48 hours.